Most customers will be back by midnight Sunday
More than 861,000 customers have been restored so far
Recovery times are published for all Duke Energy Florida counties
Street. PETERSBURG, Florida – Duke Energy Florida expects 90% of outages to be restored by Sunday night as it works to restore the vast majority of customers by midnight.
- The current estimated time of recovery (ETR) for 90% of DEF customers in Pasco and Pinellas counties is no later than today at 11:59 p.m.
- The current content access rate for 90% of DEF customers in Highlands, Lake, Orange, Osceola, Polk, Seminole and Volusia counties is no later than 11:59 PM on Sunday, October 2.
Duke Energy has contacted its customers who provide dispatch services with information about their ETR.
“Our crews are working tirelessly to restore power across the land of Florida,” said Melissa Seixas, Florida President at Duke Energy. “We aim to recover the vast majority of our customers by Sunday night. We know there are pockets of hard-hit areas that require more intensive work. We are grateful for the patience of those without strength and we will continue to do everything we can to restore service as quickly as possible.”
As of 4 p.m., the company has had more than 861,000 customers back, with about 171,000 customers still without power. Duke Energy Florida serves 1.9 million customers in the state.
Reasons why you don’t get energy when expected
Sometimes customers may see the neighbor’s lights come on while they are still without electricity. Some explanations:
- Different circuits may be introduced to parts of a neighborhood, and not all circuits return at the same time.
- There may also be a problem with their individual service line or meter.
If your home or business is flooded, Duke Energy will not be able to reconnect the power until the electrical system has been checked by a licensed electrician. If damage occurs, an electrician will need to make repairs and get verified by the local building inspection authority before power can be restored.
If the meter box is pulled away from the customer’s home or mobile home service pole, and power is not received, the homeowner is responsible for calling an electrician to reconnect the meter box and/or provide a permanent repair. In some cases, the county may require an electrical check before Duke Energy can reconnect service. An electrician can advise clients on the next steps.
For rooftop solar owners, solar panels do not guarantee power during outages because they operate in part using power from the Duke Energy grid. Two exceptions are installing an off-grid solar system or installing a method for storing energy, such as batteries.
10000 Resources in Florida
Duke Energy has 10,000 workers — power line technicians, damage providers and vegetation workers — across Florida to restore energy. Several crews were brought in from other states before the storm.
Localized flooding in some areas hampered the company’s ability to recover energy.
During restoration, workers may not be visible in every affected neighborhood, as the first priority is to repair large power lines and other infrastructure that will return power to as many customers as possible as quickly and safely as possible. click over here For information on how Duke Energy can restore energy.
Keep customers informed
Customers experiencing a power outage can report this in the following ways:
- visit duke-energy.com On a desktop computer or mobile device.
- Use the Duke Energy mobile app – Download the Duke Energy app from a smartphone via the Apple Store or Google Play.
- Text OUT to 57801 (standard text and data charges may apply).
- Call the automated outage reporting system at 800.228.8485.
There is also interactive outage map Where customers can find up-to-date power outage information, including the total number of system-wide outages and estimated recovery times.
The company will also provide regular updates to customers and communities through emails, text messages, outgoing phone calls, social media, and its website, which includes outage maps.
- Stay away from fallen or flabby power lines. Consider all the lines that are activated, as well as trees, limbs, fences, or anything in contact with the lines.
- If a power line falls into a car you’re in, stay in the car. If you have to get out of the car due to a fire or other life-threatening situation, do your best to jump out of the car and land on both feet. Make sure that no part of your body is touching the car when your feet touch the ground.
- A generator can be very useful during a power outage, but always remember to follow the manufacturer’s instructions to ensure safe and proper operation.
- Please monitor the utility crews and turn off the generator when crews are in your area. The electrical load on power lines can be dangerous for repair crews.
- Run your generator outside. Never operate it inside a building or garage.
- Electricity passes easily through water, so stay away from faulty power lines and electrical wires. Do not drive – and do not stand near – faulty power lines.
For more tips during and after the storm, visit duke-energy.com/StormTips.
For company updates, visit dukeenergyupdates.com.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of power and supplies 1.9 million residential, commercial and industrial customers across a 13,000 square mile service area in Florida.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, North Carolina, is one of the largest holding companies in America. Its electrical facilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and together have 50,000 megawatts of power. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.
Duke Energy is implementing an aggressive clean energy transition to achieve its goals of zero net methane emissions from its natural gas business and reducing carbon by at least 50% from electricity generation by 2030 and net carbon emissions by 2050. Grid 2050 – includes zero targets Also Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electrical grid and energy storage improvements, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.
Duke Energy has been named to the Fortune 2022 list of “The World’s Most Admired Companies” and Forbes’ list of “America’s Best Employers”. More information is available at duke-energy.com. The Duke Energy News Center Contains news releases, fact sheets, photos and videos. Duke Energy light It features stories about people, innovations, community themes, and environmental issues. Follow Duke Energy TwitterAnd the LinkedInAnd the Instagram And the Facebook.
Media contact: Audrey Stasko
Media line: 800,559.3853