Almost 4 minutes to read
The main takeaway:
- The HRO’s Tool of the Month is ‘Check and Verify’, which is directly related to the organization’s reliability skill of having an ‘Interrogation Situation’.
- The questioning position is a habit in the mind that ensures that our choices are best for the particular situation. He asks questions and questions answers.
- Use the questioning technique each time you interpret information and each time you choose a rule from memory.
The HRO’s Tool of the Month is ‘Check and Verify’, which is directly related to the organization’s reliability skill of having an ‘Interrogation Situation’.
What is the position of the interrogation?
According to HRO training, the questioning position is a habit in mind that ensures that our choices are best for the particular situation. He asks questions and questions answers.
It is a well-known fact that many rule-based and knowledge-based errors occur when we do not think clearly.
At Michigan Medicine, we are committed to a culture of safety and reliability. As a result of this commitment, everyone is encouraged to think about what they see and do at all times.
If things don’t make sense, stop and ask yourself or others a question.
- verification the information
- Confirms the informationn
How do you use this tool?
Use the questioning technique each time you interpret information and each time you choose a rule from memory.
First, select the source of the information. Is this source a good source for this information? Does this source have a history of being true?
Next, verify that the information is correct. Validation is an internal consistency check. Does this information make sense? Is the information consistent with what I expect?
Finally, verify information with a qualified, independent source when: The information is very important (high risk), the information fails source qualifications or validation tests, or the information appears to have changed.
Examples of Authentication and Verification
Example 1: An admitted patient had a ventricular assist device (VAD). The patient’s standard of care stated that he could be transferred without cardiac monitoring. These orders were made clear, however, and the primary nurse felt insecure when sending a VAD patient from the unit for an operation without a VAD-trained nurse.
In addition, the primary nurse felt that the pre-operative receiving nurse did not appear familiar with the specialized care of the VAD. Leadership summoned the on-call VAD coordinator to express its concerns and staff were dispatched to the UH Pre-Operation Area. Upon reaching the pre-operative stage, the pre-operative nurse checked that she had not yet been trained in a VAD. RN/ENC validated and verified with the nurse in charge that pre-operative VAD patients need a trained VAD staff member to stay with them in the perioperative setting.
Therefore, the RN/ENC remained with the patient until the VAD coordinator arrived and assumed support/care. This story is a clear example of how having a questioning situation takes the time to check and verify to ensure proper care is provided.
Second example: While the patient was being transported, an intensive care technician connected a nasal cannula device to an oxygen tank. According to a standard process, it was tested for flow and did not look “natural” to the technology. Upon further examination, they discovered that the oxygen nipple was loose to the point of being nearly loose. Another tank that was working was obtained and the patient was transferred without damage. This story is a clear example of how having a questioning situation takes the time to check and verify to ensure proper care is provided.
Example 3: An HR representative reached out to verify an employee’s ID number when it appeared to be incorrect in the timesheet provided. This discrepancy has been corrected, resulting in no disruption to payroll and other important paperwork.
Resources for everyone
Leaders can use the leadership skill, Go and see for yourselfAs a way to supplement general skill, validation and verification. With Go and See, leaders can observe and learn from those who are interfering with the business.
Please review these resources for further clarification on public relations skills. There are downloadable and printable handouts that you can share with your team or hang in your area.
Validate and check One-page reference
Talking Points Manager Think say do the document
Update: HRO Universal Skills E-Learning Module 6: Asking Situation Questions (MLearning SAFE-90239)